I was really happy with the service and product quality, except as noted below. Shipping was very fast considering that it came from Italy to Colorado. I appreciate the attention to detail paid to the packaging--it's highly unlikely that scratches or dents would occur even with rough handling. Overall product quality from machining to finish was excellent. The only complaint I have is in the method used to attach the upper and lower covers. It uses a hex nut sliding into a channel, which is requires a few tries and some patience to get it just right. Also, because of this design, neither the upper nor lower panels can be removed without removing either the front or back panel. But even with these drawbacks I'm still happy and will continue to look to them for future projects. (And in reading the other reviews it appears that they may have fixed the issue.)