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COVID19 International Shipping Impact Page

This page details everything to our knowledge affecting the store's regular fulfilment abilities during the period of disruption from COVID19.

Summary TL;DR

In summary our guidance for international shipments from our US warehouse and shipping to the rest of the world, based on our experience and data:

  • Expect 15-60 days delay extra on DHL Paket and DHL Parcel
  • Expect 7-30 days delay to USPS priority
  • Expect 7-15 days delay to DHL Direct
  • Expect 7-15 days delay to USPS Express
  • Expect 1-5 days delay to DHL Express

Current status

  • The lack of passenger aircraft is severely impacting the ability of all carriers to deliver.
    • All non express services from DHL eCommerce (DHL Parcel, DHL Paket, DHL Direct) and USPS are severely affected, depending on the country
    • DHL Express (a totally different company to DHL eCommerce) appears to be relatively unaffected
    • FedEx shipments from Italy are relatively unaffected
  • No carriers are not accepting "lost package" claims, because they are claiming their packages are just delayed and still "in transit"
    • All our carriers worldwide are invoking "force majuere" clauses in regards to service times.
    • In plain English, this effectively means packages are considered "in transit" and not lost, until further notice.
    • A "lost package" claim cannot be started on a package that is still considered by the carrier to be "in transit", so at present no claims can be made
  • Many carriers are now performing "air to sea" diversions
    • If your package is diverted this means your package that should arrive in a few days, might take 1-2 months with no tracking information during that time. You will not be notified of the diversion. It will just look like your package has got stuck at a US port.
  • Some DHL eCommerce and USPS packages are being delivered on schedule or a few days late, but some are going missing for 60+ days
    • We have several customers whose packages are still in transit after 60+ days
    • We also have many customers whose packages are now turning up after 50-60 days
    • We are currently performing detailed analysis of all "in transit" packages as best as we can to give customers realistic feedback
  • Suspensions
    • Some country pairs, for some services, have been suspended due to foreign postal operator suspension or unavailability of transportation

What we are doing

Service updates are being issued and changed every day by each carrier.

  • We are reviewing the information as it becomes available
  • We have enacted blocks on country-services where we have been advised delivery is impossible
  • For all other countries, service guarantees are not able to be met - purchase and choose your shipping method at your own risk
  • We have faith that more than the normal amount of packages are not being lost, but it may take months for things to go back to normal
  • We are studying all in transit shipments, and looking for patterns we can use to better advise customers
  • We hope to publish more detailed statistics in the next week or so, for the amusement of other data-nerds like us

What you should expect

  • Expect at least a 2 week additional delay compared to normal
  • Don't be surprised if your non-express shipment takes an additional 60 days
  • If you absolutely need your shipment to not experience a delay, we only recommend DHL Express

Service Disruptions

USPS

You can see the current status of USPS here:

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Notable Disruptions

  • Switzerland - No USPS services due to strong warning about service delays
  • India - No USPS services

The following countries are suspended due to the suspension of foreign postal operators:

Bolivia, Botswana, British Virgin Islands, Cayman Islands, Chad, Curacao, Dominican Republic, Ecuador, Fiji, French Polynesia, Honduras, India, Iraq, Kyrgyzstan, Kuwait, Libya, Madagascar, Malawi, Maldives, Nepal, Panama, Peru, Rwanda, Samoa, South Africa, Turkmenistan, Zimbabwe

The following countries are suspended due to the unavailability of transportation

Algeria, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Chile, Cook Islands, Costa Rica, Cuba, Democratic Republic of the Congo, Egypt, Ethiopia, Faroe Island, Gambia, Ghana, Grenada, Guatemala, Guinea Bissau, Guyana, Haiti, Kazakhstan, Kenya, Kiribati, Laos, Lebanon, Lesotho, Liberia, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Namibia, Nigeria, Oman, Pakistan, Papua New Guinea, Paraguay, Philippines, Qatar, Republic of Congo, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland (Eswatini), Tajikistan, Tanzania, Timor-Leste, Tonga, Tunisia, Turks & Caicos, United Arab Emirates, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia

 

DHL eCommerce (DHL Paket, DHL Parcel, DHL Direct)

All countries should expect 1-2 weeks extra delays. You can see the current status of DHL eCommerce here:

Notable Disruptions

  • New Zealand - No DHL eCommerce services (Paket, Parcel, Direct)
  • France - No DHL Parcel
  • Ecuador - No DHL Paket

 

DHL Express

You can see the current status of DHL here:

The following countries are suspended due to the suspension of foreign postal operators:

Cuba, Guinea-Bissau, Kuwait, Libya, Mayotte, Sao Tome and Principe, Somaliland, Turkmenistan, Venezuela, Mauritania, Saudi Arabia (except Hufof and Makkah)

Most countries are advised that  there is a universal temporary service adjustment, with additional transit time between 1 to 10 business days

 

UPS

You can see the current status of UPS here:

Effective March 26 and until further notice, UPS has suspended the UPS Service Guarantees for all shipments from any origin to any destination.