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Ordering Information

How to order

  1. Add to cart
  2. View cart
  3. Checkout
  4. Choose shipping
  5. Complete payment

Shipping Information, Duties and Taxes

Visit our destination specific pages for shipping methods, restrictions and applicable duties and taxes:

Handling Time

One business day.

Orders are pulled down to our warehouse at 7AM EST Monday to Friday. Orders placed after this time will ship the next day.

Learn how to order now but have your order automatically held until you advise us to ship it.

Shipping Price and Estimated Delivery Time

View your cart to see a widget that allows you to get a quick shipping quote. Proceed to checkout for your shipping quotes to include delivery time estimations.

    International Shipping Policies

    Please see International Shipping Information for details regarding our policies, customs, duties and taxes.

    Order Tracking

    You will be emailed tracking information as soon as it is available. If you create an account you can sign in to your account to view the tracking status of all your orders.


    All orders are packaged appropriately and we guarantee they will arrive in good condition or you will receive a replacement. See Refunds Policy for more information.

    Extended Shipping Protection

    We offer an optional Extended Shipping Protection program if you would like priority white-glove service in the event you have a shipping problem. It's a small surcharge based on the contents value of your shipment.

    Refunds and Returns

    See our Refund Policy.

    Customer Service

    Sales and Ordering

    For anything to do with sales, ordering or after sales service, please email our ticketing helpdesk at We'll strive to respond to your inquiry by the next business day.

    Electronics related technical support

    While we pride ourselves on outstanding customer service when it comes to order related matters, our helpdesk staff are not trained electrical engineers and won't be able to help much with technical electronics questions. For questions requiring a deep understanding of electronics please post in the appropriate diyAudio community forum.