Ordering Information
How to order
- Add to cart
- View cart
- Checkout
- Choose shipping
- Complete payment
Shipping Information, Duties and Taxes
Visit our destination specific pages for shipping methods, restrictions and applicable duties and taxes:
Handling Time
One business day.
Orders are pulled down to our warehouse at 7AM EST Monday to Friday. Orders placed after this time will ship the next day.
Learn how to order now but have your order automatically held until you advise us to ship it.
Shipping Price and Estimated Delivery Time
View your cart to see a widget that allows you to get a quick shipping quote. Proceed to checkout for your shipping quotes to include delivery time estimations.
International Shipping Policies
Please see International Shipping Information for details regarding our policies, customs, duties and taxes.
Order Tracking
You will be emailed tracking information as soon as it is available. If you create an account you can sign in to your account to view the tracking status of all your orders.
Packaging
All orders are packaged appropriately and we guarantee they will arrive in good condition or you will receive a replacement. See Refunds Policy for more information.
Refunds and Returns
See our Refund Policy.
Customer Service
Sales and Ordering
For anything to do with sales, ordering or after sales service, please email our ticketing helpdesk at contact@diyaudiostore.com. We'll strive to respond to your inquiry by the next business day.
Electronics related technical support
While we pride ourselves on outstanding customer service when it comes to order related matters, our helpdesk staff are not trained electrical engineers and won't be able to help much with technical electronics questions. For questions requiring a deep understanding of electronics please post in the appropriate diyAudio community forum.