This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

International Customers: DHL Express is no longer DDP (Delivered Duties Paid)

The following should be noted by our international customers:

  • DHL Express shipping is no longer DDP (Delivered Duties Paid)
  • You are responsible for paying your own duties and taxes
  • Many rates have become more affordable

Eighteen months ago, we launched DHL Express as an international shipping option with DDP (Delivered Duties Paid), which proved impressive in service quality. However, determining accurate DDP pricing has been challenging, often resulting in undercharges or overcharges.

We considered utilizing professional services like Zonos to manage this issue, but their not insignificant costs, when factored into our small-scale international operations, did not make sense for us or our customers.

Therefore, we've decided to discontinue the DDP service for the time being. Customers will now manage any duties and taxes on their orders themselves, which we believe will offer better value.

As we evolve and find an efficient solution, we may reintroduce DDP in the future. Thank you for your understanding.

 

More News

May 2024 Store Update

May 2024 Store Update

The diyAudio Store has grown rather organically since it was started in 2009. As a result related products and other information grew inconsistent. A spring clean was overdue. We've made a bunch...

Now stocking Blue Jeans Cables

Now stocking Blue Jeans Cables

The diyAudio Store is proud to announce the addition of a range of essential cables from the most respected no-nonsense cable manufacturer around, Blue Jeans Cable. As their slogan says... "Quality cables...