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All shipments with USA origin

  • Always accept delivery
  • If you notice any obvious freight damage please report it to the delivery driver before accepting delivery so they can document it. However, still accept the delivery. Always accept the delivery.
  • Open your package within 10 days of receiving it
  • Check the contents for concealed damage or missing/wrong items
  • Do not throw away any packaging
  • Get in touch with the helpdesk if there are any issues

All shipments with Italy origin (usually chassis)

  • Any products that ship from Italy are clearly marked as shipping from Italy on their sales page
  • Please see the "What to do when you receive your package" section on the Hifi2000 Chassis Shipping Information page.