All shipments with USA origin

• Always accept delivery
• If you notice any obvious freight damage please report it to the delivery driver before accepting delivery so they can document it. However, still accept the delivery. Always accept the delivery.
• Open your package within 10 days of receiving it
• Check the contents for concealed damage or missing/wrong items
• Do not throw away any packaging
• Get in touch with the helpdesk if there are any issues

All shipments with Italy origin (usually chassis)

• Any products that ship from Italy are clearly marked as shipping from Italy on their sales page
• Please see the "What to do when you receive your package" section on the Hifi2000 Chassis Shipping Information page.