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Report a problem with your order
All shipments with USA origin
- Always accept delivery
- If you notice any obvious freight damage please report it to the delivery driver before accepting delivery so they can document it. However, still accept the delivery. Always accept the delivery.
- Open your package within 10 days of receiving it
- Check the contents for concealed damage or missing/wrong items
- Do not throw away any packaging
- Get in touch with the helpdesk if there are any issues
All shipments with Italy origin (usually chassis)
- Any products that ship from Italy are clearly marked as shipping from Italy on their sales page
- Please see the "What to do when you receive your package" section on the Hifi2000 Chassis Shipping Information page.