Extended Shipping Protection allows us to give you priority white-glove service if you have a shipping problem.
- Hassle free replacements if your delivery is lost, damaged or stolen.
- Replacements shipped express.
- Halved wait times for packages to be considered lost.
- Claims processed by us instead of the carrier.
When is a package considered lost?
- Calculate how many business days have passed after noting the last movement date mentioned in your tracking.
- If it's longer than your shipping method's Days Before Lost metric you qualify for a reshipment.
How To Claim
Just email email@example.com and let us know what's happened.
What isn't covered
- Fees incurred as a result of you providing an incorrect address.
- Fees incurred as a result of you refusing attempted delivery.
- Items returned for refund which did not comply with our refund policy.
- For international orders, failure to settle customs, duties and taxes which lead to return-to-sender, storage, and other fees.